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Toyota has announced the launch of its used vehicle online store, a service for customers to order used vehicles online in Japan. The service, according to the automaker, provides everything the customers need to complete the purchase of a used vehicle online, from quotation through to contracting, for select used vehicles via Toyota dealers.
Toyota added that the enhanced convenience for customers will make it possible to place orders anytime, 24 hours a day, 365 days a year, without the hassle of visiting a dealership or store.
Vehicle delivery (collection at a dealer) is possible approximately two or three weeks after the registration paperwork is completed.
The launch comes as e-commerce has been advancing for all kinds of products and services, and consumer lifestyles are changing to use these types of services. For automobiles, there is increasing demand to be able to purchase cars at anytime, especially by people who are too busy to visit a dealer during regular daytime operating hours. Now, with the spread of COVID-19, an increasing number of people are requesting a way to purchase a car without face-to-face negotiation.
The service launched this Tuesday by Toyota is in response to these customer requests, making the company the first Japanese manufacturer to launch such a service in conjunction with its dealers, in an effort to resolve impediments to car purchasing.
Toyota said, in the future, it will also launch a service for the online purchase of new vehicles, endeavoring to further enrich the car life of customers.
